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Management Denial
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Can GM be Saved?
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Welcome
Deming Principles and Small Business Management

Out of the crisis is the title of the famous business management book, written by Dr. W. Edwards Deming. In it Dr. Deming spelled out how business management might transform itself. Many years ago I began applying the business management philosophy of Dr. Deming to my auto repair business.

When I formed this small auto repair shop, in 1974, I quickly found it to be a frustrating, barely profitable enterprise. After struggling for many years I met Dr. Deming. Applying the business management principles and the Fourteen Points Dr. Deming taught, allowed me to transform my small automotive repair shop.   By changing the business management system my auto repair shop became a profitable multi-million dollar business.

Today I make a great living, managing my own small business. I started Outofthecrisis.org to further my own knowledge of automotive business management. By providing a place for discussion of automotive repair shop management I hope others may contribute their own ideas. An automotive repair management site is not a unique idea, but I feel the Out of the Crisis has many new and unique approaches to old problems.

I believe employee motivation, lower cost, problem solving skills, marketing and improved client satisfaction are all topics that Dr. W. Edwards Deming addressed in his business management philosophy and 14 points.

As you read the pages please remember, there are no professional writers here and I believe that is our strength. There is nothing for sale and no agenda to push. Instead we are primarily full time automotive repair shop managers and technicians who wish to improve the automotive repair trade. Discussion and debate of automotive repair shop management and articles on small business management will be the method of improvement.

We ask that you register and log in to help prevent the multitude of spam floating around the net from distracting our efforts. Please rest assured that your email will never be used for any other reason or given out. Welcome, my hope is that you may both gain and contribute.

Louis Altazan
Owner/Manager
AGCO Automotive Corporation

Random Thoughts
“Where the ignorant succeed in business - there lies immense opportunity.”
Latest Articles
Re-defining Promotion In Business

I recently received an article from a friend. In it were examples of people being promoted because they did a great job. Everyone has seen examples of the great salesperson, who becomes the mediocre sales manager and so on. Still, it is in the nature of people to seek promotion, a feeling of moving ahead.

Is it time business redefines promotion?


Read More...



Learning Leadership From The Political System

Observation of the political system can be a great aid to those who would wish to become better managers. Not in the sense of emulating the behavior or [lack of] results, rather in the way a wise man learns from a fool. That is by watching their behavior and extracting the lessons they seem incapable of learning. For instance an almost total lack of leadership. Following are a short list of observations to illustrate my point. A leader might by avoiding such behavior, become a far better leader, in my opinion.


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Why Do We Build Large, Inefficient Organizations That Loose Money?

At the time I did not realize, my mother was a wonderful leader. She never officially assumed the roll, nor attempted to usurp my father. Yet through her insight, example and support the family accomplished her aims, and were all far better for the experience.


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The Cycle Of Business?

Many years ago, I subscribed to the theory that there was a "cycle of business." A busy time and slower times. Whenever business would slow down, I "knew" it was the cycle, and not anything I had done. This was comforting, but somehow left me with a problem. 


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The Message We Wish To Convey

Lucien certainly provided an inspiration to me, though he may have never known. I think in managing a business it may be helpful to consider who may be watching and what message one might wish to convey. 


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Managing Gratitude

When we do things for others, most people expect some sort of recognition. Payment, a thank you, maybe a future favor. This may simply be human nature, an unwritten rule of reciprocity. As long as the give/take remains balanced there is seldom a problem. Problems sometimes develop over time when either or both parties fail to understand fully. 


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Efficiency and Humanity

This may sound a bit archaic, the thought that work can be enjoyable. Clearly, in our society, work is that which we do to earn enough so that we no longer have to do it. Often we work so that we can retire and no longer have to work. The thought of work as enjoyment for most is quite strange. 


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