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Applying W. Edwards Deming to Small Business Management
 
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  Topic: Businesses Don't Have Emotions?
johnrobison

Replies: 10
Views: 20242
 PostForum: Small Business Management Topics   Posted: Sun Aug 19, 2007 8:59 pm   Subject: Businesses Don't Have Emotions?
Louis, I have always thought you are an insightful, thoughtful, and spiritual fellow. I think we sometimes have to separate what's good for US from what's good for OUR COMPANIES and recognize that th ...
  Topic: Businesses Don't Have Emotions?
johnrobison

Replies: 10
Views: 20242
 PostForum: Small Business Management Topics   Posted: Sun Aug 19, 2007 8:16 pm   Subject: Businesses Don't Have Emotions?
Louis, I think your last post, the story of the fellow with the stroke, suggest that we would all benefit from greater tolerance and understanding in our dealings with others.

My book actually cont ...
  Topic: Businesses Don't Have Emotions?
johnrobison

Replies: 10
Views: 20242
 PostForum: Small Business Management Topics   Posted: Fri Aug 17, 2007 8:20 pm   Subject: Businesses Don't Have Emotions?
I don't know how good this idea is, for an established company.

It does not make me feel good to be abused by clients. Therefore, if clients act in a nasty manner, I'd rather they not return. Now ...
 
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