Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA
Posted: Wed Dec 12, 2007 8:05 pm Post subject: Belle Never Forgets
I receive a weekly newsletter from Disney. In the current edition there was a letter from a guest. I found this very interesting.
We went to a character breakfast when my grandaughter was 3 1/2 years old and she got an autograph from Belle. Two years later we were at the same character breakfast and she was now 5 1/2. When she asked Belle for an autograph she still had the same autograph book with her name, Michaela, on the book. Belle noticed that she had signed the book two years earlier. She said "Oh my Michaela, you sure have gotten big since the last time I saw you! Wasn't that about two years ago?" Well, Michaela talked about how Belle remembered her out of all the kids she meets for the rest of the week. It was another case of a cast member going the extra mile to make a little girl's day. I know I was impressed!
How’s that for communicating vision to employees? The young lady playing Belle, took the initiative to really make the client’s visit special. How much would a shop stand out with that sort of enthusiasm from their employees?
Joined: 15 May 2007 Posts: 774 Location: Baton Rouge, LA
Posted: Tue Jan 08, 2008 11:29 am Post subject:
MattFMN wrote:
Such little details (effort wise) can mean so much and so such a long ways...
Hi Matt,
I find it is normally the smallest details that influence outcomes. People expect the big things to be right, they are delighted by the small things. Just listen to anyone speaking about something they are very impressed with. It will almost always be the small details they mention.
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