A couple of Deming's Points echo in my head as I viewed this episode. I'm interested in any thoughts. Thanks! Later, Matt.
Hi Matt,
One thing that struck me. Gordon points out a problem, a disgusting dish for instance. The comment is often, "People love it!" How out of touch with reality.
When in school, I had the opportunity to do case studies on many failing businesses. I tended to seek out service and auto repair businesses. Every one stated, "We do good work." Speaking with their [lack of] clients revealed quite a different story.
In every episode, I noticed one constant. Quality was increased and it was accomplished through improved methods. Thanks Matt
Joined: 15 May 2007 Posts: 146 Location: Garden City, KS
Posted: Fri Sep 12, 2008 10:35 am Post subject:
Quote:
In every episode, I noticed one constant. Quality was increased and it was accomplished through improved methods. Thanks Matt
I noticed that as well, standards were raised and quality increased exponentially.
Also, it just screamed to me Point 2 and Point 5. Adopt a philosophy of striving for quality and stick with it. Gordon constantly repeats: "Don't stop!."
As discussed with certain episodes, Point 7 again displayed how that can start the process of improvement immediately. "The Mixing Bowl" by far was the best example.
"The Olde Stone Mill" was a great example for Point 8, imo.
I, again, feel that even though some of Ramsey's methods could be argued (namely a reward system for waitstaff) in general his principles follow Deming's and that the different restaurant's problems and their solutions easily transfer to automotive repair.
Thanks Louis! Later, Matt.
_________________ Matt Fanslow
ASE CMAT/L1
Crag-Technologies, Inc
www.wavehook.com
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